Well done Libby for winning the Star Employee Award for January!
One of the particular skills we train the team in is the ability to support our residents, who perhaps are not as able as others, to voice their preferences and choices. Libby has proved to be really good at this. We also look for all staff members to use ‘the butterfly approach’. It means that they engage with each resident, whether they are passing them in the dining room or the lounge in a meaningful way even if relatively short. Once again, Libby has excelled.
Thank you for all your hard work.