On Friday, we asked that all friends and family members refrain from visiting in all but the most critical of situations with immediate effect and recommended that phone or FaceTime calls and possibly Skype calls be made as an alternative, but that we would need to “book” these calls in to prevent any overloading of our systems.

Anne spoke to the residents so that they all understand what we are asking and why.

We are in regular communication with Devon County Council and keeping abreast of updates from Public Health England and Care Quality Commission. We need to minimise the risk to our residents and support our staff.

Thank you for your understanding.