FAQs


Q1. Can I have visitors at any time, even in for lunch?

Yes, residents can invite guest or receive visitors at any time provided they respect the wishes of our other residents (i.e. no loud parties after 10 pm unless we are all invited!)

Q2. Am I able to choose my own daily routine?

Yes, we always try to fit around you from the time you get up to the time you retire to bed. Mealtimes do tend to be set for the convenience of all, however if you are going out and would like your meal early or later we can always accommodate.

Q3. Can I bring my own furniture?

Yes. We positively encourage residents to make their rooms as homely as possible, provided it meets with current fire regulations and there is enough space in your room.

Q4. Are there any hidden extras?

No. Hairdressing, foot care, some outings and some additional equipment and some continence needs are payable as extras, but all your normal bills are included in the fees.

Q5. What happens if I dislike what’s on the menu?

You will be asked ahead of time which choice you would prefer, so this should not be a problem. However if none of the options appeal, please inform the staff member and we will provide an alternative that suits.

Q6. If I need to go out can I get assistance?

Where possible we encourage family members to support you when going out to appointments etc. but if an assistant is needed we will always try to supply one, however a charge will be made to cover the costs. If a taxi or wheelchair taxi is needed this cost would also be passed on.

Q7. What about hairdressers?

Court House has an in-house hairdresser who can meet your needs on a weekly basis, however if you have your own local hairdresser who is prepared to come here, or if you are able and prefer to go out to the hairdresser we are happy to accommodate.

Q8. If I want to stay in my room is that okay?

Yes that’s okay, we strongly believe this is your life, we are here to help. We will encourage you to join in and you may be asked to vacate your room for cleaning etc.

Q9. What happens if I really don’t like it there?

All new residencies are on a month’s trial basis. This is to ensure that you are happy, and to make sure that we are confident that we are able to meet your needs. If you do wish to move elsewhere we will do our best to assist and make the transfer as easy as possible (this very, very rarely happens!)

Q10. How do I get assistance if I need it?

All our rooms have a nurse call fitted, simply press the button and a carer will come as soon as they are able.